Shipping Cost

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Depend your location and we have different post price between North Island and North Island.​​​

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How will my order be sent?
All New Zealand orders are sent by Track and Trace with New Zealand Post. Your order can be delivered to either your home or work address (includes Rural Delivery). All packages require a signature on delivery, (this does not apply to Rural Delivery). If no one is at home when the courier attempts to deliver your parcel, a card will be left for you to contact the courier depot to organise a more convenient delivery time.


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When will my order be sent?
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 -7working days. We are not pre-production and no urgent orders will be received. Please understand.

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During Covid-19, if delivery cannot be made to your address for reasons beyond Soo Studio's control we will inform you as soon as possible and refund (or credit you) for the amount that has been paid by you or debited from your credit card for delivery.

We will provide you with a tracking details once your order has been dispatched to confirm your new piece of jewellery is on the way.

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How long will delivery take?
New Zealand Post usually delivers within 1-2 business days (a business day is any day other than a weekend or public holiday). If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.

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Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Soo Studio will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Soo Studio will inform you as soon as possible.​

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All the delivery within New Zealand, if you looking for international shipping, please contact us or email soostudionz@gmail.com to found out more details.